Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...

COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its thre...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...

Graduate School USA offers this free half-day event to celebrate and educate those in the federal sector. Our second annual Federal Workforce Development Conference is designed to provide participants with information on how to help their agencies achieve their missions through innovative solutions. The conference will showcase how developing and cultivating effective solutions for everyday challenges improves productivity, quality, and teamwo...

As part of our awesome GovLoop community, you're probably used to getting tons of resources and trainings for free. And now, along with our partner Dell Technologies, we're adding lunch to that list! Join us and your public service peers Wednesday, May 1 from 11 a.m. - 1 p.m. ET in Washington, D.C. for Food Trucks of Thanks! We know how hard you work in government and we want to do our part to say thank you and that we appreciate everything yo...

2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...